About Us

We are part of Care Plus Group which is a not-for-profit social enterprise based at Westgate Park, Charlton Street, Grimsby, DN31 1SQ.

Our registered company number is: IP031272

You can contact us by phone: 01472 256733 by email: cpg.trainingacademy@nhs.net or by post at the above address.

We will contact you by using the phone number or email address given at the time of booking.

Terms and Conditions

These terms apply once a booking and payment has been made either over the phone, by email or online. Once we accept your booking an email confirmation is sent. If you do not receive an email confirmation, please check your junk mail and if still not visible, please contact us to let us know. Minimum age limit of 17 years old to attend any course.

Definitions and Interpretation

Throughout these terms we will use the following definitions:

Training Service: The service provided to you often referred to as the ‘training course’.

Learner: Person or persons booking or undertaking training services with the Training Academy.

Client: Person or organisation using the services of the Training Academy.

Trainer: Person delivering the training course. This will be an employee of the Training Academy.

Booking: Requesting or paying for training services either over the phone, by email, or via a website.

Payment

Payment is required at time of booking to confirm place on the course. For FuturePay Terms and Conditions please click here

The Training Academies Obligations

The Training Academy will work alongside Qualsafe to ensure that our learners receive the highest quality training and learner assessment to guarantee that you are satisfied with the service you have received.

Cancellation and Postponement

Your cancellation rights will depend on whether you are a consumer or a business.

Are you a Business Customer or a Consumer?

You may have different rights under these terms depending on whether you are a business customer or consumer.

If you are a consumer, you have purchased this service for wholly non-work-related reasons and you may be entitled to a full refund if you are within the 14-day cooling off period. This period starts from the date you receive our email confirming your booking. If you have already started any elements of our course within the 14-day cooling off period, you are not eligible for a refund.

Which magazine provide a handy guide explaining who qualifies as a consumer https://www.which.co.uk/consumer-rights/advice/i-want-to-cancel-a-course-i-booked-online-what-are-my-rights

If you are a business customer you will be buying training services in connection with your trade, business, or profession:

More than 4 weeks before the course date:

You can cancel with a full refund.
You can transfer to another course date with no additional fee.
You can transfer the course to another individual with no additional fee.

Between 4 and 1 week before the course date:

You can cancel with a 50% refund.
You can transfer to another course date with no additional fee.
You can transfer the course to another individual with no additional fee.

Less than 1 week before the course date:

You can still change the learners name with no additional fee.
No refunds will be given.

Once a course is amended, transferred or cancelled no further refunds or course transfer options will be available.

A course cannot be transferred or cancelled once any part of the training has started.

All fees must be paid prior to the start time of the existing course.

If a training course is cancelled due to unforeseen circumstances, such as weather, illness or natural disaster, you will be entitled to attend a future training course.

Complaints

If you have any concern or wish to make a complaint, please contact the Training Manager on 07485935511 or the Quality, Regulation, and Improvement Team on (01472) 266966 or email cpg.careplusassure@nhs.net

Liability

Nothing in this contract excludes or limits or attempts to exclude or limit the liability of either party for death or personal injury caused as a result of its negligence, or for fraudulent Misrepresentation; or in respect of the Consumer Rights Act 2015 which sets out a framework that consolidates in one place key consumer rights covering contracts for goods, services, digital content and the law relating to unfair terms in consumer contracts. https://www.legislation.gov.uk/ukpga/2015/15/notes#:~:text=For%20business%20to%20consumer%20contracts,consumer%20to%20consumer%20contracts%20only.

Confidentiality

UK GDPR

Data will be used by the organisation to certify individuals with our awarding body Qualsafe. Data required by the awarding body to provide qualifications. Qualsafe provide their own privacy notice https://qualsafeawards.org/privacy-policy/

Please see attached privacy notice which highlights all the information that we collect from you.